OEG provides tested "off-the-shelf", customizable solutions for Incident Management; including Customer "Call Center" Contact and comprehensive Support applications for emergency Disaster Response. Our Incident Management solution was used to successfully manage the public facing components of the BP Horizon Incident in the Gulf of Mexico.
A few solution features include:
- Call Center Operators Console & Dispatch
- On-line Scripted Operator responses by Call Type
- Multi-level role based security
- Call Type automated dispatch and routing
- GIS based call positioning, dispatch and close-out
- Secure Self Service reporting system
- Standard and Customized Reporting
- Key Performance Indicators
- Incident Personell Management
Contact Us for more information about Incident Management solutions or to learn more on out involvement in the Horizon Incident.